Privacy Policy

Effective Date: 30/01/2025

Last Updated: 30/01/2025

AuditFlow (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and share client data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information necessary to provide our services. This may include:

  • Name, email address, and contact details

  • Business information related to marketing services

  • Google Ads account settings and performance data

  • Any other information provided voluntarily

We only collect personal information directly from the Client unless otherwise authorised.

2. Use of Personal Information

We use client data only for the purposes of delivering our services, including but not limited to:

  • Reviewing and reporting on clients Google Ads campaigns

  • Providing strategic marketing recommendations

  • Conducting audits, reports, and consultations

  • Communicating with clients regarding services

  • We do not resale your data for any purpose

We may use personal data for marketing purposes; however, all metadata and identifiable information will be removed before use.

3. Sharing of Personal Information

We only share client data through third-party apps that are essential for providing our services. These may include:

  • Google Ads, Google Analytics, and related Google services

  • Project management and scheduling tools (e.g., Google Calendar, Acuity)

  • Communication tools (e.g., Phone Calls, Google Meet)

  • Payment processors (e.g., Xero, PayPal)

We ensure that any third-party service providers comply with Australian privacy laws and have appropriate data protection measures.

4. Data Security and Storage

We take reasonable steps to protect personal information from unauthorised access, disclosure, loss, or misuse. Measures include:

  • Secure storage and encryption where applicable

  • Restricted access to authorised personnel only

  • Regular security reviews of third-party service providers

We retain personal information only for as long as required to provide services and comply with legal obligations.

5. Access and Correction of Personal Information

Clients may request to access, update, or correct their personal information at any time. To do so, please contact us at:

  • Email: auditflow.anz@gmail.com

  • Phone: 0402866783

We will process requests within a reasonable timeframe and in accordance with Australian Privacy Laws.

6. International Data Transfers

  • Some third-party services we use may store data outside of Australia. By using our services, you consent to the transfer of your information to jurisdictions that may not have the same privacy protections as Australia. However, we take reasonable steps to ensure third-party providers comply with Australian privacy standards.

7. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where required, we will notify clients directly.

8. Contact and Complaints

If you have any concerns or complaints about how we handle your personal information, you can contact us at:

  • Email: auditflow.anz@gmail.com

  • Phone: 0402866783

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: https://www.oaic.gov.au

  • Phone: 1300 363 992